FAQ
FAQ
Frequently Asked Questions
How long does it take to process my order?
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Once your order has shipped, you will receive a shipping confirmation email.
How long does delivery take?
Estimated delivery time is usually 7–14 business days for customers in Europe and North America.
Delivery times may vary depending on your destination, local customs procedures, holidays, and carrier delays.
Do you offer free shipping?
Yes. Helzaro offers free shipping on orders over €100.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
How can I track my order?
Once your order has shipped, we will send you a confirmation email containing your tracking number and available tracking information.
Please allow some time for the carrier’s tracking system to update after shipment.
How do I choose the right size?
Please refer to the size guide and measurements on the product page, where available.
Sizing may vary between styles. We recommend comparing the listed measurements with a similar garment you already own, rather than relying on your usual size alone.
If you need help choosing a size, contact us before placing your order.
What materials are your clothes made from?
Materials vary by product. Please check the product description for available fabric composition, fit, and care details.
If you need additional information about a particular item, contact our customer service team.
How should I care for my clothing?
Always follow the care instructions on the garment’s label, as different fabrics require different care.
Check the recommended washing temperature, drying method, and ironing instructions before cleaning your item.
Can I return my order?
Yes. We offer a 30-day return policy for eligible products.
To qualify for a return, clothing should generally be:
- Unworn, unwashed, and in its original condition
- Free from stains, odors, or damage
- Returned with original tags attached and packaging where applicable
- Accompanied by the relevant order information
You may try on an item to check the fit, but please avoid wearing it beyond what is necessary to assess it.
Contact our customer service team before returning an item so we can provide the appropriate instructions. Please refer to our Return Policy for full eligibility details.
What if my order arrives damaged, defective, or incorrect?
Please contact us as soon as possible if you receive a damaged or defective item, or if the item, size, or color differs from your order.
To help us resolve the issue, please provide:
- Your order number
- A brief description of the issue
- Clear photos showing the item, its tags, and the problem
Our support team will review your case and assist you with the appropriate solution.
Will the color look exactly like the product photos?
We aim to display product colors accurately. However, colors may appear slightly different depending on your screen settings and lighting conditions.
If you have questions about a particular color, please contact us before purchasing.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it.
We will do our best to accommodate your request. Once an order has entered the shipping process, changes or cancellations may no longer be possible.
I entered the wrong shipping address. What should I do?
Please contact us immediately if you notice an incorrect shipping address.
If your order has not yet shipped, we may be able to update it. Once the order has been dispatched, address changes may not be possible.
Please check that your shipping information is accurate before completing your purchase.
How can I contact customer service?
For questions about your order, sizing, products, shipping, or returns, please contact the Helzaro customer support team.
Email:
gagedlyu1@outlook.com
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM
We aim to respond to inquiries as quickly as possible during normal business hours.